Handle more cases. Keep expert judgement.
UNOY supports companies and specialist providers with recurring claims work. Hand over defined cases as a service or run your own workforce, using your rules and client relationships with clear decision points.
Assign incoming work, check documents, prepare the basis for decisions and provide results in the agreed system. Where legal services are required and agreed in the Service, Skribe attorneys provide them.
FairPlane · cases / year
100,000+
FairPlane · per case
3 min structured review
Many similar cases, recurring work and clear points where experts decide.
§ 02 · Three Profiles
Support for different roles in casework.
Insurers, litigation funders and claims service providers use UNOY differently, with their own rules and decision points.
Three roles, each with its own goal.
Profile 01 · Insurer
Claims Settlement
Insurer.
Insurers can hand over defined work and make decisions using prepared evidence.
Profile 02 · Litigation Funder
Litigation Portfolio
Litigation Funder.
Litigation funders can organise information for portfolio decisions.
Profile 03 · Service provider
Claims Processing
Claims service provider.
Claims service providers can use Workforce Basis to deliver their own client work and reuse proven processes.
What differs are the rules, decision points and professional responsibilities. They are defined per case type.
§ 03 · What UNOY Delivers
Buy the service or run your own workforce.
Claim Workforce handles defined business cases to an agreed completion. Workforce Basis supports providers running their own operations. CoBuild adapts it to specific rules and systems.
Work from intake to documented completion.
Entry Gate · every claims notification starts here
01
Structure Intake
Structure Intake.
Assign incoming work: capture details from email, PDF or form and assign them to the right case.
02
Claims Review
Claims Review.
Check documents and request missing evidence. The result shows whether the case can proceed or needs clarification.
03
Generate Documents
Generate Documents.
Prepare facts and the basis for decisions, and draft letters with sources and deadlines for the intended approval.
04
Escalation
Escalation.
Involve the responsible experts on open points, with facts, sources and open questions.
05
Status & Reporting
Status & Reporting.
Track responses and deadlines and make progress visible.
06
API into Existing System
API into Existing System.
Provide results and evidence in the agreed system.
Proof: FairPlane uses this to enforce 100,000+ passenger rights matters per year, View FairPlane Case
Proof · FairPlane
FairPlane: 100,000+ Matters per Year as a Pipeline
FairPlane processes passenger rights matters at scale: claims review, documents, communication, legal processing, all as a controlled pipeline with professional sign-off at the decisive points.
100.000+
Matters / Year
€52M
enforced
98,5%
success rate
§ 05 · Three Paths
Service. CoBuild. Self.
Three approaches. You can agree them per task.
Approach 01 · Service
Hand over defined work
Have it done.
You hand over defined work to be done. Billing, participation and professional responsibilities are agreed in the offer.
Approach 02 · CoBuild
Workshop · Day 1
UNOY + Your Team
Tailored setup
Have it tailored.
UNOY sets up your workforce to fit your rules and systems. Your team then runs the ongoing work.
Approach 03 · Self
Workforce Basis
Shape it yourself.
You use prepared capabilities yourself and develop your workforce further with AI.
§ 06 · Routing Logic
The right next step for each case.
Whether a case can proceed, needs clarification or requires an expert decision follows the approved rules. A model confidence score alone does not determine a claim or payment.
Status 01
Ready
Ready for processing: the required information is available.
Status 02
Clarification
Clarification needed: missing evidence or inconsistencies need work.
Status 03
Expert decision
Expert decision needed: the responsible person receives the facts, sources and open questions.
Rules, permissions and approvals are defined per case type. Changes are reviewed before use. Where legal services are required and agreed in the Service, Skribe attorneys provide them. View the FairPlane customer story.
§ 07 · Further Reading
What to Read Next.
Four pages for further reading, matched to your perspective.
§ 08 · Next Step
Which casework would you like to ease?
Claims notifications, demands, recourse, status responses: bring a case. Together we clarify the result, decision points and the right approach.
Service · CoBuild · Self