Handle air passenger claims.
From claim to
enforcement.
International
Airport (VIE)
El Prat
Airport (BCN)
Did you have to change planes on your trip?
No cost risk! The compensation check is completely free.
Do you know your flight number?
You can find the flight number on your ticket or booking confirmation. If you do not know the flight number, you can search for it by date.
Consists of an airline code followed by digits, e.g. OS123. Please do not enter a booking number.
When did you arrive in Barcelona?
What counts is the arrival at the final destination: the moment the aircraft door opens.
What was the cause according to the airline?
What reason did the airline give for the delay? If unknown, we will check it for you.
Your compensation amount
No cost risk! You only pay if we win for you.
Grant power of attorney
With your signature, you instruct FairPlane to enforce your claim against the airline, with no cost risk.
Order placed.
FairPlane enforces your claim. You only pay if successful. We will keep you updated by email.
Case FP-2026-08412 · handed over to UNOY100.000+
cases per year in the FairPlane deployment described
3 min
per case assessment instead of 45 min before (15× faster)
€ 52M
enforced claims, with legal support from Skribe Rechtsanwälte
Assessment
Flight data and evidence prepared for the claim assessment
Partners
Expert rules for FairPlane, ADAC and Arbeiterkammer in processing
Product & collaboration
Claim Workforce. Done for you.
FairPlane handles customer access and communication. UNOY captures details, prepares the claim assessment and carries out the processing steps. Skribe Rechtsanwälte GmbH takes on the commissioned legal enforcement.
In use
- Air passenger rights under EU Regulation 261/2004
- Process, clarify or submit for decision
- Claim letters and handover for litigation
- Skribe Rechtsanwälte for legal tasks
- Document decisions and processing
Collaboration & use
- Done for you · with Skribe Rechtsanwälte GmbH
- 100,000+ cases/year
- €52M enforced
- Enforcement with legal support
Background
Who is FairPlane?
FairPlane enforces air passenger rights. Since 2011, under EU Regulation 261/2004. Delays, cancellations, overbookings. As a litigation funder, FairPlane bears the risk: customers pay a commission of 20 to 35% only if successful, and contract attorneys handle the cases.
Today, portals run in Germany and Austria, plus branded claim calculators for ADAC and Arbeiterkammer. 100,000 cases per year.
The problem
Bring expertise directly into processing.
When the professional requirements change, the claim calculator has to be adapted too. In UNOY, authorized experts maintain the rules and review changes before use.
Previously, an external web agency looked after the claim calculator. Professional changes had to be implemented as development orders.
With UNOY, professional review and implementation stay closer together. Approved rules control further processing.
Voice
With UNOY’s solution, we have our risk under control and have expanded our sales opportunities. At the same time, we have reduced our costs and offer better customer service.
In use · Collaboration
FairPlane looks after the customers. UNOY carries out the defined work steps. Skribe Rechtsanwälte GmbH is responsible for the commissioned legal tasks.
Application
How FairPlane uses UNOY.
Input
Capture flight data.
The passenger selects from the flights found. UNOY retrieves the data via the Eurocontrol API. The portal runs under its own URL: for ADAC, Arbeiterkammer or FairPlane directly.
UNOY
Assess the claim.
UNOY applies the defined review steps to flight data and details. Unclear facts are submitted for an expert decision, with reasons.
Processing rules
Clear claim position: workflow runs through · Edge case (new case law, unclear facts): escalation to a Skribe attorney with reasons · No match: stop with a notice to FairPlane.
Result
Create the offer.
The payout amount with commission is clearly shown. Terms and conditions, cancellation policy and privacy notice are integrated. One screen is enough.
Power of attorney
Obtain power of attorney digitally.
Power of attorney for Skribe Rechtsanwälte, acceptance of the assignment, client identification. All on one page, signed once. The data then goes directly to the contract attorneys.
Organization
All cases organized.
Details, documents and processing statuses stay together for each case. The partner portals use shared workflows with separate access and assignments.
In UNOY
Maintained in UNOY.
The claim calculator is mapped as rule logic in the UNOY Designer. Changes are reviewed and approved before use. Skribe Rechtsanwälte is responsible for the commissioned legal tasks.
Experience
Expertise stays effective in the workflow.
FairPlane shows how a recurring claim is organized from intake to further enforcement. Customer access, processing and legal tasks interlock. In full operation, that means 100,000 cases per year, with ADAC and Arbeiterkammer as partners.
Experts maintain the rules and review changes. The workforce carries out recurring steps according to these rules. Open decisions are obtained in a targeted way.
Partner portals can work on the same professional basis. This means a proven workflow does not have to be redeveloped for each partner.
Frequently asked
What you should know about this case.
What is FairPlane?
FairPlane is one of the leading air passenger rights service providers in Europe. Since 2011, the company has been enforcing compensation claims under EU Regulation 261/2004 for flight delays, cancellations and overbookings. FairPlane handles more than 100,000 cases per year and works with partners such as ADAC and Arbeiterkammer.
How does FairPlane work with UNOY?
FairPlane uses processing by UNOY with legal support from Skribe. This model corresponds to Claim Workforce: Done for you. Scope, decisions and completion are defined for each engagement.
Who is responsible for the individual tasks?
Skribe Rechtsanwälte is responsible for the commissioned legal tasks, with professional liability insurance and attorney-client privilege. UNOY carries out the defined work steps; FairPlane handles customer access and communication.
How does the FairPlane claim calculator work technically?
The claim calculator is modeled as a UNOY workflow. Eurocontrol APIs supply flight data; EU Regulation 261/2004 is encoded as editable rule logic; legal adjustments are made without developer tickets. More in the UNOY applications catalog.
How do FairPlane, Skribe and UNOY work together?
FairPlane handles customer access and communication. UNOY carries out the processing steps. Skribe Rechtsanwälte GmbH is responsible for the commissioned legal work. For new engagements: where necessary and if you wish, we provide the service together with Skribe Rechtsanwälte GmbH. Legal services are commissioned separately. More under Done for you.
What happens if UNOY or Skribe cease operations?
The agreed scope of services defines which data, results and customer-specific rules are provided at the end of the contract. For regulated engagements, the legal retention periods apply via Skribe Rechtsanwälte.
Technical basis
Technical deep dive.
UNOY Workflow Designer as the basis for the regulated decision tree
Professional rules and review steps are maintained in one place.
Connection to flight data APIs
Flight number → flight status, delay data, data lookup via Eurocontrol API
AI models for extracting data from booking confirmations and invoices
OCR + NLP for automatic data capture from documents
Dynamic question logic
Claim options determine the subsequent question flow
Digital signature and email dispatch
Directly from the workflow, documented with full audit trail
Google Analytics integration
Conversion optimization and user behavior analysis
Multi-tenant capability
One base workflow, individual portals for partners (ADAC, AK)
Structured data handover to the backend
In a format ready for mandate, directly integrable into case management systems
Audit Trail
Every decision documented with legal reference and timestamp
Connection to existing systems
Eurocontrol API (flight data) · Skribe case management system · DocuSign eIDAS signature · Google Analytics (conversion) · audit storage. No database migration required for FairPlane.
Data residency & GDPR
EU data centers in Frankfurt and Vienna · Data processing agreement (sub-processing) on request · Sub-processor list documented · Client data separated by portal (ADAC, Arbeiterkammer, FairPlane).
AI governance
Matter inventory, risk assessment per workflow, approvals per matter and regular review. AI governance runs as a process, not just as a policy.
Other customers
More customer cases.
Puttinger.Vogl
Capture proofs of claim in insolvency proceedings and prepare them for review by the law firm.
Austrian Economic Chamber
UNOY Advisor: Make WKO expertise available to members as digital advisors.
SKW Schwarz
Review engagement agreements, manage playbooks, approve review tasks.
Which cases do you want to hand over for processing?
We clarify the case type, required documents and the agreed completion.