UNOY Delivery is the service for recurring work where the result must be accountable. UNOY OS processes, licensed professionals are responsible for sign-off. Billed per matter or as a flat fee, not for software or hours.
For legal, claims, compliance, insurance, chambers, institutions, and regulated back-office processes.
Matter #2847
Status: Handover complete
Case reviewed
Claim under EU 261/2004 confirmed
Handed over to Skribe RA
Brief in preparation
What Delivery is not
Not another tool. No pilot. No training project.
One matter. One result. One invoice.
Pilot project in the audit team
Claims processing · fixed price per case
§ 02 · Why Delivery
Many organisations have piloted AI. The actual work still piles up: reviewing matters, answering requests, drafting documents, structuring cases, preparing reports, documenting decisions.
UNOY Delivery starts with a matter, not a tool. We define intake, rules, data sources, sign-off thresholds, output, and price. After that you hand off real tasks and receive finished results.
Classic AI path · Tool, pilot, training.
Select software, start pilot, train the team, build governance, assure quality yourself, ROI after months if at all. Experienced staff are scarce on the market.
UNOY Delivery · Per matter.
Define the matter, hand off real cases, receive output, arrange professional sign-off, pay per matter or flat fee. Productive start in weeks, not quarters.
UNOY Delivery competes with the external matter processing you are already paying for today, not with your team.
§ 03 · Matter
A matter is a recurring task with an intake, rules, and an auditable result.
UNOY Delivery is particularly suited when volume, repetition, and accountability come together.
Agent - COIA · Queue / MattersBilled per matter
Queue running
All matters · Billed per matter
You hand off a matter and do not need to guess where it stands. Three status points per matter, a clear SLA deadline, one notification at each transition. No hotline, no chasing, no "get back to us in two weeks".
01 · Intake confirmed
Matter is recorded, classified, in the system. You receive an intake confirmation with SLA deadline.
02 · In progress
UNOY OS processes, a licensed professional reviews the critical points. Visible in the status: current phase plus remaining time to SLA.
03 · Delivered
Output is approved, documented, and handed over to you. Audit trail with every step available.
§ 06 · System Integration
Matters flow in and out through your existing systems, no new portal, no data-island risk. UNOY reads and writes in a structured way into what you already use today.
Email & Office
Outlook, MS 365, Google Workspace
Legal Practice Systems
Advocat, WinCause, RA-Micro
DMS & CLM
SharePoint, iManage, DocuSign, NetDocuments
ERP & Data
SAP, Salesforce, REST-API, SFTP
Evidence: Stenzel · Advocat · Esterer · WinCause · BBMRI · REDCap + MS 365
§ 2b · Why Delivery works
Other providers deliver AI answers. We deliver matters. That is only possible because under Delivery runs a robust system of workflows, rules, knowledge, and approvals: no bare prompt, no black-box AI.
Matter Definition
Request Processing
Workflow as definition
Every matter is defined before it begins.
Steps, required fields, sources, approvals: all fixed in the workflow. No improvisation, no hallucination.
Shared responsibility
AI ↔ Workflow
AI
Classify
Draft
Reason
Workflow
Mandatory checks
Audit trail
Handover
AI within guardrails
AI handles the language part. Workflows handle the rest.
Language is AI's task. Logic, role, and audit trail are the workflow's task. UNOY keeps both layers separate and cleanly coupled.
The UNOY formula
Pure AI is too free. Pure rules are too rigid. UNOY combines both, which is why we can deliver.
1. Subject matter and purpose
§ 04 · Intelligence + Judgement Layer
Every task has two layers: UNOY OS takes over what is rule-based and auditable. The professional takes over interpretation, experience, and professional accountability.
Intelligence layer · What UNOY OS does.
Structure documents, perform OCR and data extraction, classify intakes, check completeness, reconcile rules and playbooks, create drafts, prepare redlines/briefs/notices/responses, generate audit trail, flag deviations.
Judgement layer · What experts do.
Legal or professional interpretation, assessment of edge cases, review of high-risk outputs, approval of critical results, sign-off or professional responsibility, escalation in exceptional cases, final decision when rules are insufficient.
AI does not do everything. AI makes recurring work faster, more structured, and more auditable. Accountability stays where it belongs.
UNOY Delivery covers three matter categories. You hand off, UNOY OS processes, a partner signs off, the result comes back.
Category 01 · Legal & Contract
Contract → Redline
Legal & Contract Delivery.
Document in. Review out. Contract review, redline, clause review, demand letter, structured legal advice, brief preparation. Professional sign-off by licensed attorneys or the legal function designated by the client.
Category 02 · Claims & Case
Claim · Matter #2847
€ 600
Passenger rights · EU 261/2004
Claims & Case Delivery.
Case in. File or next step out. Entitlement review, preliminary loss assessment, subrogation processing, debt-collection preparation, high-volume case handling, document review, and case classification.
Category 03 · Institutional
Q → A with source
Data processing with US sub-processor?
Institutional & Compliance Delivery.
Request or data in. Answer, review, or report out. Advisory answers, data-protection assessments, ESG and sustainability reports, compliance reviews, action plans, audit documentation, service requests for large audiences.
§ 06 · Four steps
Four steps from intake to a reviewed result. Steps 02 and 03 are clearly separated: UNOY OS handles the rule-based work, the responsible professional or expert signs off on the result.
Step 01 · Intake
§ 07 · Pricing models
We sell the result, not the hour. The price depends on matter type, volume, data quality, SLA, and the required professional sign-off.
Matter #2847 · GDPR request
For clearly defined tasks with a measurable result: review a contract, process a GDPR request, conduct an initial loss review, draft a demand letter.
For recurring matter types with predictable volume and an agreed SLA. Suitable when UNOY Delivery is to replace an existing vendor invoice.
Both models include
01
Licensed professionals or qualified subject-matter experts take responsibility for sign-off wherever required. For legal outputs: through our delivery partner network, Skribe as founding partner, or your own firm.
02
UNOY OS accepts matters at any time and prepares them at any time. Professional sign-off takes place according to the agreed SLA.
03
Every relevant step is documented: intake, data source, rule check, model use, sign-off, delivery. Exportable for audits.
04
If the agreed output is not delivered at the agreed quality or within the agreed SLA, we revise it or the matter is not charged.
The UNOY journey
You start with a result. You take over the system when you are ready. Three phases, one continuous platform.
✓ Matter completed
Matter #2847 · Claim reviewed
01 · Let us deliver
UNOY delivers the result.
You hand off a matter. UNOY delivers the result. Learning on real matters: low internal risk, fast value.
Co-Build · Pilot
First own workflow
02 · Build together
When the matter becomes strategic.
We build out the system with your team, with knowledge transfer and handover. Strategic matters get a jointly owned foundation.
Workflow editor
Own build · Skill 12
03 · Self-operate
You are the operator.
Your team takes over more operations and builds further workflows independently. UNOY OS as the platform, you as the operator.
You do not have to start with software. You can start with a result and take over the system later.
30 minutes. One concrete matter. A first assessment of delivery feasibility, effort, and pricing model.
