Get recurring work done.
With your own team.
Deck Evaluation Checklist - by NADRA.org
15+ workflows
self-designed workflows in five business units
0 external developers
the team designs and runs the workflows itself
Own team
Domain owners design and use the workflows themselves
Connected
Reuse details for sales, service and scheduling
Matching product
Workforce Basis. Do it yourself.
Meyer Parkett uses UNOY for quotes, customer inquiries and project documents. The department heads set the rules and design their workflows themselves. Workforce Basis is the starting point for similar tasks in your own team.
In use
- Quote workflow (decking configuration)
- Customer inquiry routing
- Dealer lead distribution
- Project file (from order to warranty)
- Quality feedback & audit
Collaboration & use
- Do it yourself · initially supported by UNOY
- 15+ workflows in production
- 5 business units served
- Own rules and approvals
Background
Who is Meyer Parkett?
Meyer Parkett is an Austrian family business for flooring and decking products. Sales, production, natural stone, outdoor products and service need shared information about customers and projects.
For a long time, digitalization ran on individual tools: ERP for accounting, separate lists for quotes, Excel for production planning, email for complaints. Each department chose its own tool at some point, without workflows across departments being mapped cleanly.
Industry: flooring, decking and natural stone · Family business since 1890 · Setup initially supported, ongoing use within the team
The problem
Organize connected work more easily.
Quotes, orders and queries need details from several departments. UNOY brings this information together and prepares the next work step.
Previously, information was spread across different tools and lists. At handovers, details had to be searched for or transferred again.
The department heads know their tasks. In UNOY, they define which details are needed, which rules apply and who approves the result.
Voice
Design your own way of working yourself.
With UNOY, we have a flexible system to transform our company. With the no-code designer, workflows are easy to build ourselves. We decided to build them ourselves.
Do it yourself
Meyer Parkett builds itself
Department heads set rules and approvals
UNOY as the work environment
Connect details · Carry out work steps · Document results
Setup & operation
Initially set up together · now used within the team
Application
What Meyer does with UNOY.
From customer contact to the warranty file: the team has set up its recurring tasks as connected workflows.
Sales
Order intake & decking configuration.
01 · Sales
The customer gets in touch via web form or showroom. UNOY structures the request: prospect form, measurement sheet, decking configurator. Data flows directly into the ERP, without duplicate entry.
Quote
Material and effort calculated.
02 · Quote
From the measurement data, UNOY calculates the material requirements, pulls prices from the master data and estimates installation hours. A pre-filled quote goes to the field sales team for approval.
Dealer
Partner onboarding and lead distribution.
03 · Dealer
Dealer registration as a workflow: contract, documents, proof of training. Web inquiries are assigned by region: lead status, follow-up appointments and communication run through the same system.
Project
From order to the warranty file.
04 · Project
Order, delivery date, installation log, customer consent forms, acceptance, warranty file, all as one connected matter. When the customer calls three years later, the history is available.
Quality
Customer surveys, complaints, audit.
05 · Quality
A rule-based feedback survey after every order. Complaints are triaged (warranty / maintenance / operating error). Everything documented for quality assurance, with an audit trail for every decision.
Processing rules
Clear (warranty/operating error): response draft runs through · Edge case: flagged to the service lead · No match: stop, manual query.
Plus more workflows from the other business units, from field sales reports to warranty claims to showroom appointment planning. 15+ in total, all built by the Meyer Parkett team itself.
Experience
Develop further from your own experience.
The expertise of the department heads shapes the workflows. In daily work, they see which details are missing and which rules need to be adjusted.
Meyer Parkett started with individual tasks and added more workflows. Each new use was first tested in practice.
The benefit shows in the work that gets done: reusing details, preparing quotes and assigning queries. The team keeps professional control.
Frequently asked
What you should know about this case.
How long did the setup take?
In the project described, the first workflow was in production after about six weeks. More workflows followed as experience grew. This was an individual setup with initial support.
Who on the team builds the workflows?
Department heads and an internal owner design the workflows. UNOY supported the start. After that, the team took over further adjustments itself.
Which existing systems are connected?
ERP · Accounting software · Email server · Customer portal · Material database. Connected via REST API and webhooks. The family business stays with the tools it knows; UNOY connects them.
What is the biggest success?
The department heads can develop their way of working further themselves. Knowledge about customers, products and approvals stays within the company.
Where is the data stored? How is data protection handled?
EU data centers in Frankfurt and Vienna · Data processing agreement (sub-processing) on request · Sub-processor list documented. Quote and customer data stay with the family business: UNOY only processes what the workflow needs.
How controlled is the use of workflows?
For each workflow, an inventory, risk assessment, approvals and regular reviews are provided for. For Meyer Parkett, this means every workflow is documented and every decision is traceable, even though the family business builds the workflows itself.
What happens if UNOY ceases operations?
The agreed scope of services defines which workflows, data and audit logs are provided or exported at the end of the contract.
Technical basis
What runs under the hood.
Own use
Workflows belong to the Meyer Parkett team. Build, test and deploy without external developers.
No-code designer
Visual workflow modeling. Classification, calculation and rules directly in the browser.
REST API + webhook integrations
Standard protocols for ERP, accounting, customer portal, material database.
Classification
Incoming requests assigned by rules according to department, material and complexity.
Rule-based calculation
Material prices and effort are calculated against master data, not guessed.
Integration with existing systems
ERP · Accounting software · Email server · Customer portal · Material database · Audit storage.
Audit Trail
Every workflow step documented with timestamp and actor, exportable for internal reviews.
Data residency & data protection
EU data centers in Frankfurt and Vienna · Sub-processing agreement on request.
Your starting point
Start with Workforce Basis.
Workforce Basis provides prepared capabilities for recurring tasks. Your team uses them according to its own rules. We set up special workflows and integrations together. More company examples: PwC · its own client workflows and BBMRI-ERIC · feedback and analysis. The following law firm cases show how details are captured and prepared in each area of law.
Meyer Parkett shows how a team develops its work further itself. The more than 15 workflows were built step by step, with initial support from UNOY.
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What work do you want to do yourself?
We show you Workforce Basis and clarify which prepared capabilities fit. We align additional rules and integrations based on your task.