✓ Case completed
Case #2847 · Claim reviewed
delivered
€ 600
01 · Done for you
UNOY handles the processing.
You hand the work over to us and receive the agreed result.
Claim Workforce · Done for you
Hand over cases. Gain time.
Your team gains time for customers and decisions. You hand over receivables, damage or legal cases from your company or from the work you do for your clients. We take care of the agreed steps through to conclusion, including follow-up requests and rework. You receive the result and the supporting evidence. We clarify scope, price, deadlines and required decisions before the start.
For businesses and their specialist and legal departments, insurers, litigation funders, collection agencies and claims service providers. Where required and if you wish, we deliver the service together with Skribe Rechtsanwälte GmbH.
Your order · Our processing · Your result
Case #2847
Status: decision needed
✓
Documents checked
Invoice and evidence available
→
Approval requested
Settlement proposal prepared
8Sample data · cases
Retrieving status …
Active
Delivered
Archive
Per case or flat fee
·
Scope and deadlines agreed
·
Decisions obtained where needed
Claim Workforce · Done for you
One case type. A traceable conclusion.
A sample case file shows you which work you hand over and which decision stays with your team.
- You hand over
- An open invoice, the proof of service and the correspondence so far.
- UNOY processes
- We reconcile the documents, clarify missing information and prepare the agreed next step.
- Your team decides
- You confirm receipt of payment and approve any required next steps.
- You receive
- The documented conclusion with result, correspondence and evidence.
What your result can look like
Sample case file · Open invoice
Order: Handle an open receivable within the agreed scope.
Processing: Documents complete. Payment reminder sent after approval. Receipt of payment confirmed by the client.
Conclusion: Receivable paid. Case documented with letter and payment confirmation.
Fictitious example. Scope and result are agreed for your engagement.
Your start at a glance.
To get started
One case type, the approximate volume and the conclusion you want.
In the engagement
The agreed processing steps, rework and evidence. Your team makes the defined decisions.
Billing
Price per case or monthly flat fee, per quote. Legal services and third-party costs are listed separately.
The service at a glance
You hand over the work. We carry it forward.
Through to the agreed conclusion. With result and evidence.
Illustrative comparison
Your team · A lot to coordinate.
Sample processDocuments, queries and next steps
01
02
03
04
With Claim Workforce · Work handed over.
AgreedProcessing through to the agreed conclusion
✓
Received
✓
Checked
✓
Signed
✓
Delivered
Conclusion documented
Fixed price
Why Claim Workforce
Your cases get handled. Your team gains time.
Gathering documents, requesting evidence and chasing responses takes time. With Claim Workforce, you hand this work over. Your team can focus on the business and on the decisions that need its expertise.
We start with a clearly defined case type. Together, we define the required documents, processing steps, decisions and conclusion. Then we take on the agreed cases.
Your part · Order and decisions.
You provide the agreed documents and access. For your clients’ cases, we also clarify their requirements and decision paths. You name contacts and approval limits. If information is missing or decisions are needed, we involve your team.
Our part · Processing through to conclusion.
We take in the cases, check the information, request missing evidence and carry out the agreed steps. We follow up on responses and document processing, decisions and result.
You receive processed cases and a traceable status. Your part and our service are fixed in advance.
Order and result
Clear order. Verifiable conclusion.
You hand over a case with the required documents – for your company or a client. We agree on the conclusion: for example a payment, a reasoned response or the handover to the legal partner.
We define in advance which service counts as completed and how open cases are handled.
app.unoy.io/agent/cases
Agent - COIA · Cases / ProcessingCases handed over
01Open invoice → Demand letter
02Refund claim → Reasoned response
03Damage report → Structured file
04Claim → Review and letter
05Missing evidence → Targeted request
06Settlement proposal → Decision memo
07Recourse case → Next step
08Closed case → Result and evidence
→
Price per case
Example running
Sample processes · scope as agreed
Processing status
You see the status. And what you need to decide.
You see which cases have come in, what is being processed and which information or decisions are missing. We provide the documented status through the agreed access.
01 · Receipt confirmed
We confirm receipt and check the documents handed over. Missing information is requested.
02 · In progress
We carry out the agreed steps. You receive any required decisions together with the facts and options for action.
03 · Completed
You receive the result with the relevant documents, decisions and the documented conclusion.
Handover and return
Integrated into your way of working.
You hand over cases through the agreed channel, for example by email, file or interface. We clarify in advance which data and access are needed and how results return to your systems.
Email and files
Requests, correspondence and documents
Specialist and claims systems
Case data, amounts and processing status
Document storage
Evidence, letters and closing documents
Interfaces
Import and return as agreed
Claim Workforce · Done for you: FairPlane · Air passenger rights · Netz Niederösterreich · Legal cases. Own processing with Workforce Basis: GL Inkasso · Receivables · Zero Insurance · Damage claims.
Processing according to your rules
Your expertise determines the processing.
Your expertise carries over into every matching case. Together, we define which information is checked, which steps follow and when your team decides. Insights from processing can feed into the rules. Changes are reviewed and approved before they apply to further cases.
Case definition
Case handling
1
Check intake
Required
2
Check evidence
Knowledge
3
Reconcile amount
Role
4
Obtain approval
Audit
Agreed process
Every case is defined before it starts.
Information, review steps and approvals are set for the case type.
AI and clear processes
AI ↔ Workflow
AI
Classify
Draft
Justify
Workflow
Mandatory check
Audit trail
Handover
Traceable processing
AI supports. Your rules set the process.
AI helps with analysis and drafts. Defined processes control review steps, responsibilities and approvals.
Your knowledge stays decisive
AI and defined processes work together. This keeps processing traceable.
Claim review · sample data
Claim from an open invoice
1. Order and evidence
W
Payment not yet received
▾
Invoice amount and payment received
▸
Completeness
▸
Deadline and responsibility
▸
Next processing step
▸
Who processes. Who decides.
Take over processing. Obtain decisions where needed.
UNOY takes on the agreed case handling. Your team decides on matters such as funding, settlements, goodwill or further steps. Where required and if you wish, we deliver the service together with Skribe Rechtsanwälte GmbH. Skribe provides legal services under a separate engagement.
UNOY · We handle your cases.
Capture cases, check documents and request missing evidence. Prepare letters, obtain approvals and carry out agreed steps. Follow up on responses, update the status and document the conclusion.
Your team · You make the necessary decisions.
You define which decisions your team makes and when your client is involved. We prepare the necessary information and obtain the agreed approval. Legal review and representation are governed separately in the engagement.
You see who handles the case, who decides and which services are part of the order.
Which cases you can hand over
Receivables and damage claims. Done for you.
Start with a recurring case type from your company or from the work you do for your clients. We clarify which work we take on and which result you receive.
01 · Handle receivables
Invoice → Claim review
!
Payment not yet received
?
Proof of payment
✓
Completeness
Approve next step
Have receivables handled.
Have open invoices and claims handled for your company or your clients. We check documents, request evidence, conduct the agreed correspondence and follow up on the next steps.
02 · Handle claims
Refund claim · example
€ 600
Check amount and evidence
✓
Claim reviewed
Sample data · refund claim
Claims against you or your clients.
Have claims against your company or your clients handled. We prepare the review, obtain decisions and pursue refund, compensation and damages cases within the agreed scope.
03 · Recourse claims
Damage → Recourse review
Reclaim a service already provided?
We compile evidence and amounts and prepare the review of the recourse claim.
Basis: Claim file · sample data
Have recourse handled.
For insurers, businesses and claims service providers. We consolidate evidence from damage and recourse cases, prepare the review and follow up on the agreed steps. Decisions and approvals remain with the responsible experts.
How the collaboration works
Four steps. One agreed result.
Before the start, we agree on case type, documents, approvals, deadlines and price. Processing then runs in four steps.
01
OrderHand over
02
ProcessingWorkforce at work
03
DecisionObtain approval
04
ResultHand over conclusion
Work in · Result out
Step 01 · Intake
Service and price
Know the effort and the price.
You agree on a price per case or a flat fee for a defined scope. The offer specifies processing, conclusion, volume and your involvement. We list legal services, court fees and other third-party costs separately where they arise.
Price per case · per quote
Agreed processing
agreed
Legal services
per engagement
Price
agreed
✓Delivered
Fixed price per case.
For a defined case type with clear processing and a defined conclusion. Your offer states which steps and evidence are included in the price.
Example
Flat fee
Agreed period
agreed
/ month
Example · deadlines as agreed
Monthly flat fee.
For ongoing case handling with predictable volume. We agree on the included services, processing deadlines and how additional volume is handled.
Covered in every offer
01
Responsibility
You know what UNOY takes on, when your team decides and which legal services are engaged separately.
02
Processing
Case types, required documents, your involvement and processing deadlines are set out in the offer.
03
Evidence
You receive the documented status and the agreed evidence at conclusion.
04
Rework
We define how queries, follow-up requests and deviations from the agreed result are handled.
Three ways with UNOY
You choose how you use UNOY.
With Claim Workforce, you hand over the processing. If you later want to use a workforce within your own team, we clarify setup, handover and operation together.
Done together
Your customized workforce
1
Contribute expertise
Step 1
2
Review together
Step 2
3
Train the team
Step 3
02 · Done together
Set up to fit your use case.
You contribute your expertise. Together with UNOY, you develop and review an advisor or a workforce for your processes.
Workforce Basis
Prepared skills
Use
Your team
Work environment
UNOY
03 · Do it yourself
Your team shapes it.
Your team uses a prepared workforce and handles recurring tasks according to its own rules.
You can start by handing over cases. If your team later wants to work with a workforce itself, we jointly clarify the setup, training and handover.
Which cases would you like to hand over?
Bring a typical case type, the approximate volume and the conclusion you want – for your company or your clients. We clarify processing, decisions and price.
One case type
·
A clear scope
·
A suitable offer