The task defines completion.
A ready-to-send response, an approved decision and a completed process are different results. The expected completion is defined before work starts.
The examples show how the work is divided. What UNOY takes on and what your team decides depends on the task and the approach.
Contract review
A protection insurer wants to review a broker agreement.
What you receive:
A text draft with possible risks, or a ticket for manual processing.
What you then do:
- Check result yourself
- Verify legal certainty
- Add missing points
- Format and adapt
- Send to client
Result: Preliminary work
You keep working.
What you receive:
A review report based on your playbook: risks flagged, clauses classified, recommendations prepared for professional review.
What you then do:
- Receive report
- Review professionally
- Grant approval
- Send
Result: Prepared for approval
You approve.
Claims notifications
A broker receives 20 claims notifications per week.
What you receive:
A summary or a ticket per claim -- your case handlers process the rest manually.
What you then do:
- Someone from your team is notified
- That person reviews manually
- Documents the results
- Formats the report
- Sends it off
Result: Manual work
20 × per week.
What you receive:
Claims reports with coverage review and settlement proposal, prepared for the defined approval.
What you then do:
- Receive report
- Review and approve
- Notify insurer
- Wait for response
Result: Agreed completion
20 × per week, with clear approvals.
Compliance inquiry
A financial services provider receives a regulatory inquiry about a customer data protocol.
What you receive:
A generic answer or a ticket to the legal department, vague and time-consuming.
What you then do:
- Verify answer
- Coordinate with legal department
- Tailor to your case
- Secure the wording
- Send to authority
Result: Waiting time
Delay is risk.
What you receive:
Response with legal basis and traceable processing steps, prepared for approval.
What you then do:
- Receive response
- Review audit trail
- Approve
- Send to authority
Result: Traceably prepared
Documented and reviewable.
Measure the benefit for your team.
Elapsed time
Compare the time through to an accepted result, including review and rework.
Effort
Compare human effort per case. Setup and rework belong in the evaluation.
Quality
Every step documented. Results traceable and reviewable.
Matched to how you share the work.
With Self and CoBuild, your team uses the workforce and makes the required decisions. With Service, UNOY handles processing and follow-up through to the agreed completion.
General answer
Delivers answers that you use, review and format.
Agreed completion
Processing through to the agreed completion. You approve at the defined points.
What you want to know
Does UNOY replace my staff?
No. UNOY shifts work from your staff to well-defined, verifiable workflows. Staff then have time for complex decisions, client advisory and strategic work instead of routine. This makes people more valuable, not redundant.
What happens if the result is incorrect?
Every result is documented with an audit trail: you can see what information was received, how UNOY processed it and where decisions were made. You can reject the result and report the error; identified errors can lead to reviewed improvements in the process.
Can UNOY do everything a chatbot can?
UNOY focuses on tasks that need structured, traceable results. General AI assistants are well suited to brainstorming, creative tasks or quick research.
Does UNOY also work with unstructured data?
Yes. UNOY turns unstructured input such as emails and PDF scans into structured, reviewable results. Which formats are supported for your task is clarified for the deployment.
How does the result differ from an AI response?
A general AI response often does not show how it was produced. UNOY results are reviewable: you can see which sources were used, how the rules were applied and where a professional decision is needed.
Can I use the results directly?
That depends on the task and the approach. Before work starts, it is defined whether a result is delivered for approval, ready to send or as a completed process.
See the difference.
We show you, using a task from your own work, what completion is possible and where your team decides.