Experience from specific implementations.
Each example reflects its own scope and starting point. Your timeline depends on available capabilities, data, system access and required approvals.
FairPlane
Passenger Rights
FairPlane processes passenger rights claims. Their challenge: reviewing, documenting, and billing high volumes of cases.
The result after 5 weeks:
By week 3, the first 50 cases were already running through UNOY automatically. After 5 weeks, FairPlane had reduced review time per case from 45 minutes to 3 minutes.
Skribe RA
Mass Proceedings
Skribe coordinates mass proceedings with hundreds of clients. Manual administration was not scalable.
The result after 4 weeks:
After a successful pilot phase, Skribe was able to handle 300+ clients in parallel in a mass proceeding, fully structured from intake to final reporting.
WKO
SME Advisory
WKO wanted to build an SME advisory service to help businesses with complex questions.
The result after 6 weeks:
The live advisory service has been available to around 600,000 Austrian member businesses since launch. UNOY has since processed 5,000+ inquiries per month, controlled and structured, with approvals where required.
How your workforce is adapted.
We define the task and completion criteria, add rules and access, test suitable cases and agree ongoing operation. This describes CoBuild; Self starts with available prepared capabilities.
Define task and completion
Clarification
Together we describe the task, the desired result and the points where your team decides. This defines the agreed scope.
Add rules and access
Setup
UNOY sets up the capabilities, rules and required connections for your task.
Test with suitable cases
Testing
Your team reviews the processing on suitable cases and gives feedback. Acceptance criteria are agreed in advance.
Agree ongoing operation
Ongoing operation
The workforce takes on the agreed tasks. Support and further adjustments follow the agreed scope.
Your contribution. UNOY’s contribution.
You provide domain requirements, necessary information and decisions. In CoBuild, UNOY handles the agreed setup; in Service, it handles ongoing processing. Responsibilities are specified in the offer.
Domain requirements
You describe the task, rules and desired result.
Information and access
You provide the information and access needed.
Start with a clear evaluation scope
A defined pilot makes capabilities, open issues and required effort visible. Acceptance criteria and next steps are agreed in advance.
Data and results
The agreed scope defines which data and results are provided or exported.
Measure the benefit on real tasks.
Compare total human effort through to an accepted result, including setup, review and rework. This reveals which tasks are suitable for your workforce.
Claims Processing
Incoming claims are reviewed, prioritised and prepared for approval together with their documents.
Measure: effort until professional approval.
Contract Analysis
Contracts are reviewed against your criteria; deviations and risks are flagged for expert review.
Measure: effort per review project including rework.
Customer Journey
New inquiries are classified, answered or routed to the responsible people.
Measure: effort until the inquiry is closed.
What you want to know now.
Do I need an IT team for implementation? expand_more
Not for prepared capabilities. With CoBuild, UNOY handles the agreed setup. Your IT team can be involved for connections to your systems.
What happens if we are not satisfied after the pilot? expand_more
A defined pilot makes capabilities, open issues and required effort visible. Acceptance criteria and next steps are agreed in advance.
How much time does my team need to invest? expand_more
The effort depends on the task, scope and approach. Your participation is specified in the offer.
Can I use UNOY for just one task first? expand_more
Yes. You can start with a single task and add further suitable tasks later.
How does support work after go-live? expand_more
The type and scope of support after the start are defined in the offer.
What does implementation cost? expand_more
Costs for setup and use depend on the approach and scope and are stated in the offer.
Start with a specific task.
Together we clarify which starting point fits your first task.