Practical example of the successful use of AI Assistants:
With this article, we would like to present you with a practical example of working with UNOY. We’ll tell you the success story of Fairplane, one of the leading air passenger rights portals in German-speaking countries, and the immense progress the portal was able to achieve through the use of our No Code software.
What does Fairplane do?
Fairplane, founded in 2011, has quickly developed into one of the most significant air passenger rights portals in German-speaking countries. The company has made it its mission to support air travelers in enforcing their rights and obtaining fair compensation for flight delays, cancellations, or overbookings.
Fairplane’s success is based on four key factors:
- Customer orientation: Fairplane relies on a simple and transparent process for passengers to assert their claims. Customer support must not be neglected despite increasing case numbers.
- Technological innovation: The use of advanced technologies and data analysis enables Fairplane to process cases efficiently and optimize success rates.
- Legal expertise: A team of experienced lawyers ensures that customers‘ claims are professionally and successfully enforced.
- Partnerships: Cooperations with travel agencies, online travel portals, and other actors in the travel industry have significantly expanded Fairplane’s reach.
The Problem:
Air passenger rights are an internationally relevant topic and affect hundreds of thousands of air travelers worldwide daily. Due to the increasing flight volume in recent years, the number of flight cancellations, delays, and overbookings is growing exponentially. Fairplane is thus confronted with an enormous mass of cases, the processing of which can hardly be managed by manpower alone. Efficient case processing, while maintaining quality and serious customer support, presents an enormous challenge when handling such high order numbers.
The Solution:
The step into digitalization. Fairplane has always functioned as an online portal and is constantly working on optimizing the automated processing of commissioned air passenger rights cases. The use of UNOY enables the uncomplicated unification of all relevant factors for increasing efficiency without compromising quality.
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Here’s how it works:
When a case is entered by the customer, differentiated data collection first takes place, capturing all relevant information such as flight details and the type of flight problem – also via interfaces. An AI assistant equipped with legal know-how analyzes this data and determines whether there is a claim for compensation under the EU Air Passenger Rights Regulation. After successful examination, the AI assistant prepares the necessary documents and forwards them to the client or the airline. Depending on the complexity of the procedure, claim-relevant data is transmitted to the respective contract lawyers, thereby automatically controlling processes up to judicial enforcement.
Since its founding, Fairplane has helped over four hundred thousand air passengers obtain their rightful compensation through the use of UNOY AI assistants. The company is experiencing steady growth, both in terms of the number of cases processed and revenue.
Fairplane’s success story impressively demonstrates how digitalization and technical innovation can enable maintaining a focus on customer needs and legal know-how despite a large number of cases, ultimately leading a company to a leading position in a competitive market.
Do you want to learn more about the areas of application of our No-Code software at Fairplane? Detailed information on the processes can be found in our whitepaper:
