Eine Revolution in der Digitalisierung der öffentlichen Dienste
In an era where digitalization is advancing in all areas of life, public administration also faces the challenge of modernizing its processes and becoming more efficient. No-Code platforms offer a promising solution to this challenge. These innovative systems enable employees without extensive programming knowledge to develop and customize applications, marking a decisive step towards digital transformation.
Was ist No Code?
No-Code development is an approach to software creation that minimizes the need for hand-written code. Instead, No-Code platforms use visual development environments where applications can be created by dragging and dropping pre-fabricated components – simply put: a building block system. This enables faster application development, easy automation of workflows, and reduces dependency on specialized developers. By eliminating complex codes, new solutions can be developed without the need to bring in third-party vendors. This not only brings cost savings but also offers a new level of flexibility.
KI-Assistenten unterstützen Mitarbeiter
An essential advantage of using No-Code platforms is the integration of artificial intelligence into existing work processes. AI assistants, such as those offered by No-Code platforms like UNOY, support with their capabilities in workflows, contribute to cost and effort reduction, and thus increase efficiency. They are not meant to replace employees. The use of AI assistants is much more about saving valuable resources to be able to use them purposefully elsewhere. While AI assistants are primarily used for handling quantitative processes, employees can focus on improving quality.
Advantages of No Code in Administration
- Uncomplicated Digitalization: No-Code platforms enable authorities to digitize processes faster and respond flexibly to changing requirements.
- Kosteneinsparungen: Durch die Reduzierung des Bedarfs an spezialisierten Entwicklern und die Verkürzung der Entwicklungszeiten können erhebliche Kosten eingespart werden. Auch die Automatisierung von Arbeitsprozessen durch den Einsatz von KI-Assistenten spart nicht nur Zeit, sondern auf Dauer auch Geld.
- Prozess-Optimierung: Das Hauptaugenmerk beim Einsatz von KI-Assistenten liegt auf der Optimierung von Verwaltungsprozessen, der Übernahme von sich wiederholenden Aufgaben oder der Erstellung von Dokumenten auf der Grundlage von gesammelten Daten. Diese und andere Prozesse können dank Low-Code leicht digitalisiert und optimiert werden, was zu einer deutlichen Effizienzsteigerung und Zeitersparnis führt.
- Citizen-Friendliness: By using No-Code solutions, authorities can develop citizen-friendly applications faster. AI assistants support, for example, in rapid data collection, creation of online forms, or function as chatbots to answer repetitive questions.
Herausforderungen und Lösungsansätze
Despite the many advantages, there are also challenges in using No-Code systems in administration:
- Data Protection and Security: Authorities sometimes work with sensitive, often personal data. Careful protection of this data is essential. Users of No-Code platforms must ensure that the developed applications comply with strict data protection guidelines. At this point, the selection of No-Code platforms with integrated security features already helps. Digitalization brings progress but also offers new attack surfaces for cybercrime. A sophisticated system for defense against hacker attacks, as well as regular training of employees, contribute significantly to data protection and security.
- Integration into Existing Systems: No-Code applications and AI assistants should represent a meaningful addition to existing systems and be integrated into existing work processes as uncomplicated as possible. To ensure a smooth transition, a step-by-step introduction is recommended. In addition, when selecting the appropriate low-code solution, attention should be paid to low-threshold integration possibilities.
- Employee Training: The introduction of No-Code solutions must absolutely involve active employee engagement. Since the work of IT experts is not necessarily required, the expertise about No-Code systems must be transferred to existing employees. Investment in comprehensive training programs and continuous education of the own team are of central importance. Successful digital transformation requires a rethinking of the entire company and must be supported by every individual.
Erfolgreiche Beispiele aus der Praxis
- Chatbots für Bürgerservices: Mehrere österreichische Städte haben KI-unterstützte Chatbots eingeführt, um Bürgeranfragen schnell und effizient zu beantworten.
- Vorausschauende Wartung: KI-Systeme werden im Infrastrukturmanagement eingesetzt, um potenzielle Probleme frühzeitig zu erkennen und Wartungsarbeiten zu optimieren.
- Automatisierte Dokumentenverarbeitung: KI-Algorithmen helfen bei der Analyse und Kategorisierung von Verwaltungsdokumenten und verkürzen so die Bearbeitungszeiten erheblich.
Schlussfolgerung und Ausblick
No-Code systems offer public administration a promising opportunity to advance digitalization and optimize processes. By combining user-friendliness, flexibility, and efficiency, authorities can improve their services while reducing costs. It is expected that the use of low code in administration will continue to increase in the coming years, leading to a more modern and citizen-friendly public administration.
To successfully shape this change, it is important that authorities develop a clear strategy for the use of No-Code, invest in training their employees, and select the right platforms that meet both the security requirements and the specific needs of public administration.
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